Order Info & Return Policy
How to order in volume.
On this page
How to download files
If your order included files for download, there are download instructions at the bottom of the order confirmation screen and in the "Digital download information" e mail you'll receive. Note that the download area is only open for a few days after your order and to a limited number of downloads.
If you have any questions about downloading, please contact Customer service e mail.
Shipping origin, cutoff times & duration
- Shipments of single copies of books and all plumbing parts generally originate from our warehouse in Tucson, AZ.
- Shipments of whole cases of books generally originate from our warehouse in Tennessee.
- Orders ship the next business day
Domestic—US mail |
Domestic—UPS |
International |
|||
| media mail |
3-21 days |
UPS Ground | 1-7 days | USPS parcel post | 3-28 days |
|
parcel post |
3-14 days |
3 Day Select | 1-3 days | USPS priority | 3-14 days |
| priority mail | 1-3 days | 2nd Day Air | 1-2 days | UPS | 2-4 days |
| Express Mail | 1 day | UPS overnight | 1 day |
Tucson, AZ 85705 warehouse UPS ground transit map
Summertown TN38483 UPS ground transit map:
Our most common customer service issue is long shipping times with media mail (book rate) shipping, which is popular because it is inexpensive.
90% of the time the shipment arrives a few days after the customer has contacted us wondering where it is.
Please give shipments the amount of time described above to arrive before contacting us, at which time we can reship the order or issue you a refund.
Has your order shipped? Tracking your order
You will receive a shipping confirmation e mail from us when your order ships. At this time, tracking information for UPS shipments will be sent. (Note: there is no tracking for most US mail shipments.)
Billing Questions
The charge on your credit card will show up as "Oasis Design."
For questions about billing please contact Customer service e mail
Return/ cancel an order
Retail order refund policy
We offer an unconditional 30 day 100% money back guarantee on both physical products and downloads.
In the case of physical products, we ask that you cancel the order before it's shipped or send the product back to us. We'll refund the shipping we charged you, but you are responsible for the cost of shipping the product back to us.
Wholesale order refund policy
There is a 10% restock fee for product returned in perfect condition within 60 days. You are responsible for return shipping charges.
Product which has the slightest damage is not returnable, as we can't resell it.
To cancel an order before it has shipped
ContactCustomer service e mailNote that you have to be pretty quick to catch it before it ships; see the shipping times above.
To return an order after it has shipped
ContactCustomer service e mailfor a Return Merchandise Authorization.. Then send the products back to us at:
Return
Oasis Design c/o Beacon Fulfillment
Beacon Group
308 W. Glenn St.
Tucson, AZ 85705 520.622.4874
To request a refund
Email us within 30 days of receipt of your order, or contactCustomer service e mail
Your Satisfaction Guaranteed...please be patient
We are a very small business. Please be patient with your customer service requests. It may take us a little while, but we will resolve any issues to your satisfaction.
Thank you for your business!